Shipping Policy

Effective Date: 01.09.2023

1. Free Shipping within India

At Rhino TVguard, a brand of Pooja Electronics, we are pleased to offer free shipping for all orders. We have integrated the shipping cost into the product prices, so you can enjoy the convenience of not having to pay additional shipping fees during checkout.

2. Shipping Times

Our shipping times may vary depending on factors such as product availability and order volume. Typically, orders are processed and shipped within 7 business days.

3. Order Tracking

Upon shipment, you will receive a shipping confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your order as it makes its way to your destination.

4. Shipping Carriers

We partner with reliable shipping carriers to deliver your orders. The carrier used for your shipment may vary depending on your location and the items you've ordered.

5. International Shipping

We are pleased to offer international shipping to our valued customers. Additional shipping charges may apply for international orders, and any customs duties or taxes imposed by the destination country are the responsibility of the recipient.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by customers.

7. Delivery Issues

If you experience any issues with the delivery of your order, please contact our customer support team at [email protected]. We will work diligently to resolve any problems and ensure that your order reaches you in a satisfactory manner.

8. Delayed or Missing Shipments

In rare instances, shipping delays may occur due to unforeseen circumstances, including extreme weather conditions or carrier disruptions. If your shipment is significantly delayed or goes missing, please contact us, and we will initiate an investigation and take appropriate action.

9. Shipping Questions

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the information you need.